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Reporting a data error

Please include:

• the model number, as shown on the product page or the appliance;
• the EPREL registration number, which each product page shows with a link to the EPREL record;
• what is wrong, and if possible where you found the correct value.

Our label values come from EPREL as the supplier registered them. If the EPREL record itself is wrong, only the supplier can correct it, and we do not change values on request while the record stays the same. Once it is corrected, the new value appears after our next rebuild. If the error is ours, for example a wrong calculation or grouping, we fix it for every affected page. The methodology explains how each figure is produced.

What we cannot help with

• Purchase advice for individual cases: we cannot tell you which model to buy for your home.
• Questions for manufacturers or retailers, such as warranty claims, repairs, delivery or stock. We do not speak for them; please contact them directly.

How we handle the data in your e-mail is described in the privacy notice.